Terms and conditions

Products and product prices

Product prices can be seen on the product's page. Product prices include VAT. The tax breakdown is shown in the shopping cart and order confirmation. Prices do not include shipping costs unless otherwise stated. They are added for each separate case when ordering.

 

Payment options

You can pay for the order in the shopping cart using the available payment methods or request billing from info@desanne.fi.

 

Shipping fee

Our packaging and shipping fee will depend on the chosen delivery method and will be automatically added to the order amount. If the order amount is at least 500 euros, we will not charge shipping fees.

 

Shipping

We will send your ordered products by mail as soon as possible, the shipping dates are no later than Wednesday every week. If any of our items are out of stock, we will contact you.

 

Product Return Policy

All products have a full 14-day return policy. The product can be returned free of charge as a customer return. The returned product must be unused and unchanged.

 

Correcting a product error

If the delivered product is damaged, you may make an error declaration on the product and send the damaged product in the post as customer feedback. You do not have to pay the postal fee. At the same time, we kindly ask you to indicate whether you are returning the product and you want the money back or if you want us to send a corresponding product to the damaged one. For a refund, we ask you to kindly tell us your account number.